Frequently asked questions
To get in touch with our customer support, please visit our Contact us page. You’ll find all the information you need to reach out to us for assistance with your inquiries.
Yes, we have two physical stores in Finland, one in Helsinki and another in Tampere.
FTA® Store Helsinki
Fredrikinkatu 43
00120 Helsinki
FTA® Store Tampere
Kuninkaankatu 24
33210 Tampere
No, the products available in our online store and physical store are different.
Yes, you can try on items from the online store in our physical store. Just ask our staff for an online item you want to try on.
Unfortunately, the items available in our physical store are separate from our online inventory, and they cannot be purchased through our website.
Our clothes are carefully sourced from various parts of the world to offer unique vintage pieces. Specific sourcing locations are confidential information due to business reasons.
Yes, all clothes undergo a washing and inspection process before going for sale.
Unfortunately, we do not purchase clothing from private sellers. We have our own sources for our stock.
We aim to add new products to our online store every week. However, in our physical store, we restock daily, ensuring you’ll find fresh items whenever you visit us.
Items in our physical store can be reserved for a period of 48 hours. Unfortunately, products from our online store cannot be reserved.
Yes, we offer gift cards. You can purchase a gift card here or from our physical store.
Online Purchase: You can conveniently purchase a virtual gift card online, and it will be sent directly to your selected email address.
In-Store Purchase: Alternatively, you can visit our physical store, where you can purchase a physical gift card. This card will be given to you in person or sent to your provided email address.
Our gift cards are valid for one year from the date of purchase and can be used for both online and in-store purchases.
If you need assistance, don’t hesitate to contact our customer support.
For online purchases, you can return a product within 50 days. For details on the process, please visit our Shipping and Returns page. If you want to exchange a product, please follow the return process and then place a new order for the item you’d like.
In our physical store, there is a 14-day return policy. Products must be returned in their original condition with all labels attached and with the original receipt within 14 days from the date of purchase for the return to be accepted.
If you need assistance, don’t hesitate to contact our customer support.
If you happen to receive a product that is not in the expected condition or contains any defects that wasn’t mentioned in the product description, don’t hesitate to contact our customer support. We are committed to quickly addressing and resolving any concerns you may have regarding the product you’ve received.