Terms and conditions
These terms are valid from 15.12.2022.
Product prices include VAT. We reserve the right to change prices and delivery costs.
Products are ordered in the online store by adding them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms that are valid at the time.
Payment and payment methods
The payment services offered in the web shop are provided by Klarna Ab (”Klarna”) (556737-0431, Sveavägen 46, 11134 Stockholm, Sweden). In the Klarna Checkout service, these payment services include invoicing, payment in instalments, credit card and e-payment. More information on these services and their terms are found www.klarna.com or in our web shop when making the respective payment
Payment by gift card
You can pay for your purchase or part of your purchase with a gift card by adding the gift card code at checkout to your order. The gift card cannot be added to the order afterwards.
Order and payment confirmation
Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the content of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the content of the package match the products on the order confirmation.
You can contact our customer service with the following information:
By emailing: email@example.com or sending a private message to our Instagram @ftavintage
Delivery methods and cost
Shipping costs include shipping and packaging. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the Shopping Cart. From the delivery methods available at the checkout, you can choose the option that suits you best, in which case the exact delivery cost is presented.
We have a 14-day return policy.
If you wish to return the item you ordered, send it back within 14 days and we will refund you. We will make the refund using the payment method you used at the time of purchase.
You must return the goods without delay and no later than 14 days. The deadline has been met if you send the goods before the end of that 14-day period.
We will refund you once we have received the product and confirmed that it is in the same condition as when it was sold.
Returns in Finland:
Order your return code from the address posti.fi/palautapaketti by entering the shipping code(a code beginning with JJFI). Drop off the parcel at any Posti parcel locker or service point according to the instructions.
When you return item by Posti we do not refund shipping costs (4,90€).
If you need help contact us by email firstname.lastname@example.org or on Instagram by sending a private message @ftavintage
You can return your online order to our store in Helsinki.
00120 Helsinki, Finland
If you wish to return an order outside of Finland you must arrange the shipping by your self and cover the shipping costs.
You must notify us of your return. You can notify us by emailing email@example.com or on Instagram by sending a private message @ftavintage.
An unclaimed package is not the same thing as a refund or cancellation of the order. For non-redeemed packages for which no separate cancellation notice has been made, we will charge the delivery cost.
If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect within 14 days at the latest. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company.